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Frequently Asked Questions
Please read our FAQ before sending us a message.
Australian Orders over $50 qualify for Free Standard Post Delivery.
Australian Orders over $150 qualify for Free Express Post Delivery.
Orders outside of the above (e.g below $45) Can choose Standard Post for $7.50 or Express Post for $12.50.
A Signature on Delivery Service is also available for an additional $2.95
New Zealand International Postage is $15.00
All other International destinations $25.00
Standard Post is generally 3-5 Business Days. Can take 7 business days in some WA & Northern Territory regions.
Express Post is generally 1-3 Business Days. Can take 4 business days in some WA & Northern Territory regions.
New Zealand. 7-10 Business Days
International. 10-15 Business Days
All orders are discreet with no mention of your order or Madame Fru Fru on the outside of your parcel. Inside you will find your perfect sexy lingerie, naughty toy or sensual oil.
- Visa, Master Card, American Express.
- Bank Transfer
- Personal Chqs and Postal Orders
Should your Lingerie not be to your liking please just drop us a line or give us a call and we will help you with your return. In line with our returns policy we offer refunds, exchanges or credit on our Lingerie.
We do not offer exchanges or refunds on Toys, accessories or massage oils, lotions, room scents. Please see our full returns policy regarding faulty products .
We use Pay Pal & Secure Pay for all credit card transaction which are completely secure. We do not received your credit card details. Your personal details will never be sold or shared with any third parties.
Once your order has been received by us your order will be gift wrapped and placed into a regular postal bag. We offer a discreet postal service with no reference to order or to Madame Fru Fru anywhere on your parcel. Once your order has been dispatched you will receive a confirmation email along with your tracking number for your parcel.
Yes. You will receive a copy of your order by email within minutes of you completing your order on line. You will also receive a copy of your invoice with your order.