Returns Policy

Our mission here at Madame Fru Fru is for you to look and feel fabulous in your chosen Lingerie so, if for any reason you do not, you need to let us know. We try extremely hard to give you as good a representation as possible of all our products however in the unlikely event that your lingerie does not meet your expectations you may return your item/s to us, within 14 calendar days of receipt Australian customers, 25 days international customers, for an exchange or a refund subject to our returns policy below.

Free Hosiery

That may have been supplied along with another lingerie item e.g corsets or bustiers must be returned to us ‘unopened’. Hosiery that has been opened and then returned to us will be returned back to you and you will be charged for the hosiery that came with your product.

Lingerie & Accessory Exceptions

Due to the intimate nature of the products that we sell unfortunately exchanges or refunds on Panties (individual purchases), Nipple Tassels, Pasties, Accessories including but not limited to blindfolds, wrist cuffs etc and all stockings / hosiery is not possible.

The following terms and conditions apply to our Lingerie Exchange & Refund policy:

Please contact us for a returns number ‘BEFORE’ you return any item/s. You can email us at customerservice@madamefrufru.com.au or call us on 03 98790595.

The lingerie is returned in its original condition, within 14 Calendar days of receipt Australian customers, 25 days international customers.

Lingerie must be returned in its original packaging with all tags and labels still attached. If tags / labels have been removed or if goods are returned without their outer boxes if applicable ( this does not include gift boxes ) no refund or exchange will be offered and the goods will be returned to you at your cost.

  • The lingerie must be returned unworn, except to try on for size. Please respect health and safety regulations by trying on your lingerie over your own underwear. If we are led to believe that the lingerie has been worn no refund or exchange will be offered and the item/items will be returned to you at your cost.
    The lingerie must not be damaged or soiled in any way. This includes but is not limited to makeup, fake tan and moisturisers.
    The lingerie must be free from the smell of cigarette smoke, perfume and deodorant.
    The lingerie must not be not be washed or altered by you in any way
    The lingerie receipt must be enclosed with the returned product. Refunds & Exchanges will be not made without valid proof of purchase.
    Due to the intimate nature of the products that we sell unfortunately exchanges or refunds on panties (individual purchases), nipple tassels, pasties or all stockings / hosiery is not possible.The following terms and conditions apply to our Lingerie Exchange and Refund policy:

UNDER NO CIRCUMSTANCES WILL A REFUND, CREDIT or EXCHANGE BE OFFERED IF PRODUCTS ARE RETURNED TO US INCOMPLETE. ALL PRODUCTS MUST BE RETURNED COMPLETE, INCLUDING ALL G-STRING, PANTIES, ACCESSORIES, SASHES, BELTS OR ANY OTHER ITEM/S (INCLUDING IF APPLICABLE, ALL FREE PRODUCTS ) THAT WERE PROVIDED WITH THE PRODUCT.

Adult Products & Toys

Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products.

For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products.
If your adult product or toy is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Before returning your adult product / Toy

Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows. – Make sure you are using the correct batteries

  • Make sure the batteries have been inserted correctly
  • Try new batteries
  • Make sure battery connectors are not wet or have moisture
  • Hold controls for 3-5 seconds to turn on

Please contact us for a returns number before you return your faulty product.

Accessories, Massage Oils, Cosmetics, Body Products, Games

Please choose carefully. Due to the intimate nature of these products, once your purchase is dispatched, we do not offer refunds or exchanges on Accessories including cosmetics, room refreshers, candles, body lotions & body products, games & novelties.

Postage

Please take care when unpacking & repacking your lingerie. All lingerie must be returned in a secure mailbag or box. Refunds will not be given if lingerie is received damaged due inadequate or insufficient packaging. Curvaceously yours cannot be held responsible for lingerie that is lost in transit. For this reason we would advice you to use a Postal Tracking, Insurance or Signature on Delivery service when returning your lingerie to us. No Exchanges or Refunds will be made if the lingerie does not reach us. The customer is responsible for all re-postage costs.

Please check with your local Post Office regarding the most cost effective way to return your Lingerie as ( where applicable) only standard postage costs will be refunded. Express Postage is not always necessary and can be expensive so please take advice from your local Post Office. Under no circumstances do we pay / refund costs that may have been incurred through the use of couriers. Please use Australia Post to return your items to us. No exchange or refund will be made if good are not received by us.

Once your item is received back at Curvaceously Yours and we are satisfied that the returns criteria has been met we will dispatch your replacement item within 7 working days subject to availability. All exchanges are sent by standard post. If your requested exchange item is out of stock we will contact you with an expected delivery date.

Refunds

Will be given using the original form of payment. Refunds can only be given to the credit/debit card used to make the original payment. Refunds cannot be made to third parties. Authorised refunds will be issued within 7 working days of us receiving your lingerie.

Please be aware that original delivery charge & gift box purchase, if applicable, for all dispatched orders is non-refundable.
Gift Cards are non refundable.

Please do not hesitate to contact us should you have any further questions regarding your lingerie returns.